Roxana Hypta Obrazy olejne » SHIPPING AND ORDER FULFILLMENT POLICIES

1. Custom Work

Due to the individual, personalized nature of the service (art. 38 point 3 of the Consumer Rights Act), portraits and drawings made to the special order of the Client are not subject to returns, exchanges, or withdrawal from the contract.

1. Non-Refundable Deposit: The deposit paid, amounting to 50% of the portrait's value, is non-refundable in case the Client cancels the order. This deposit is intended to cover material costs and the reserved working time of the Artist.

2. Satisfaction Guarantee: The Artist commits to creating the work in accordance with the arrangements and the submitted reference photo. The Client has the right to final approval of the work (based on the submitted photo) before making the final payment and shipment.

§ 2. Ready Works (original, finished drawings, paintings)

The Client has the right to withdraw from the contract without giving a reason (return) within 14 days from the date of receipt of the shipment.

1. Return Conditions: A return is only possible if the work is in its original condition, unused, and packaged in the original or safe packaging that protects against damage.

2. Refund: After receiving and verifying the condition of the returned work, the Artist will refund the full purchase price (value of the work) within 14 business days to the Client's account.

3. Return Shipping Costs: The costs of sending the work back to the studio are borne by the Client.

§3. Claims Related to Damage in Transit

If the order arrives damaged, please contact us via email within 3 days from the delivery date. You will be asked to send photos of the damage to both the work and the packaging, which will enable filing a claim with the courier company.

Return Policy

Shipping and Order Fulfillment Policies

§ 1. ORDER PROCESSING AND FULFILLMENT TIME

1. Custom Oil Paintings (Color/Monochrome Portraits):

* Fulfillment Time: FROM 4 WEEKS TO SEVERAL MONTHS (calculated from the date of sketch approval and deposit payment).

* This time includes the actual working time, as well as the crucial process of natural paint drying and the application of the final varnish.

* Acceptance: Before pickup/shipping, you will receive a photo of the finished painting for final approval.

2. Drawings, Graphics, and Ready Works

* Processing Time: Orders are ready for shipping or pickup within 3 to 5 business days from the date the full amount is credited.

§ 2. DELIVERY METHOD AND COSTS

1. Personal Pickup (Wrocław)

There is an option for free personal pickup of the finished work in Wrocław at a pre-arranged convenient time.

2. Courier Shipping (Poland)

All courier shipments come with tracking and are insured for their full value.

Custom Oil Paintings: Shipping is free (GRATIS) throughout Poland for sizes up to 70x90 cm inclusive.

Drawings, Graphics, and Ready Works: A fixed logistics fee of 25 PLN applies, covering the costs of secure packaging and insured courier shipping.

Dimensions (Paintings 80x100 cm and larger): The cost is determined individually and presented to the Client for approval before payment of the order.

3. International Shipping

Shipping outside Poland is always chargeable, and its cost is determined individually.

Customs and Import Taxes: The Client is responsible for any customs duties, customs fees, or import taxes that may be levied by the destination country. The artist has no influence over these charges.

§ 3. RESPONSIBILITY FOR THE SHIPMENT

1. Damages: If the shipment arrives damaged, please contact us urgently via email within 3 days of delivery. Please attach photos of the damaged work and the external packaging in the email. This will assist in filing a courier complaint.

2. Incorrect Address Details: The artist is not responsible for the loss or non-delivery of the package if incorrect or incomplete shipping details were provided. Please verify the address carefully when placing the order.